Our Services

Our services are designed to provide you with an overview of the possibilities we offer. They serve as a starting point and can be tailored to your specific needs. Do you need additional support, or do your requirements not fully align with one of the services offered here? No problem! We offer flexible solutions and are happy to work with you to create a customized solution that perfectly fits your situation. Transparency and flexibility are central to what we do.

Maintenance and On-Call Subscriptions

Maintenance & On-Call Service Plan - Basic From €75/Month
Essential network support for peace of mind.

With our Basic Maintenance and On-Call Service Plan, we ensure reliable network performance and stability. This subscription provides essential maintenance and 2 hours of on-call support (remote) per month. Perfect for small businesses and home offices that need a simple yet effective solution for their network management.

Regular Maintenance: Routine checks to ensure your network remains secure and efficient.
On-Call Support: Access to our experts for troubleshooting and immediate assistance.
Proactive Monitoring: Early detection of issues to prevent downtime.
Customizable: Tailored solutions to meet your unique network needs.
Priority Response: Faster response times for subscribers.

What is included:

Up to 2 requests per month
Response time within 2 hours during business hours.
Maximum duration per request: 2 hours.
Additional hours:€65 per extra hour (available in our shop).

Price: €75/month or €800/year (prices exclude VAT).

Choose Basic Plan

Maintenance & On-Call Service Plan - Premium
From €300/month
Comprehensive care for your network without compromises.

Our Premium Maintenance and On-Call Service Plan offers maximum support and assurance. Including advanced monitoring, priority support, and up to 5 hours of on-call (remote) assistance per month. Ideal for companies that want minimal downtime and require proactive, expert network care.

Regular Maintenance: Routine checks to ensure your network remains secure and efficient.
On-Call Support: Access to our experts for troubleshooting and immediate assistance.
Proactive Monitoring: Early detection of issues to prevent downtime.
Customizable: Tailored solutions to meet your unique network needs.
Priority Response: Faster response times for subscribers.

What is included:

Up to 5 requests per month.
Priority remote support.
Maximum duration per request: 2 hours.
Additional hours:€65 per extra hour (available in our shop)

Price: €300/month or €3400/year (prices exclude VAT)

Choose Premium Plan

Professional Support per Hour

Remote Support - Hourly rate €65/hour
Arcvise UniFi Services provides professional product advice and support to our customers. This includes assistance in choosing the right equipment and functionalities, as well as support for any defects or issues with the delivered devices. In addition to these services, we offer project support. This includes pre-configuring or remotely configuring equipment, reviewing existing networks, and assisting customers in identifying and potentially resolving network issues.
Our support is provided entirely remotely. This means that we can thoroughly review configurations and settings, but specific issues caused by local conditions may not be identified or resolved.

Necessities:

Access to the network equipment
Required login credentials
Information about the use and purpose of the network
Access to a laptop or computer on-site via VPN or other solution (if necessary)
On-site engineer (if necessary)
Other relevant information

Price: €65/hour (prices are excl. VAT)
Book Your Hourly Rate

Onsite Support - Hourly rate €85/hour
Arcvise UniFi Services provides professional product advice and support to our customers. This includes assistance in choosing the right equipment and functionalities, as well as support for any defects or issues with the delivered devices. In addition to these services, we offer project support, such as configuring equipment on-site, reviewing existing network environments, and assisting customers in identifying and resolving network problems.
In addition to the hourly rate, travel costs are also charged. These amount to €0.65 (per kilometer, measured from our location to the client and back, calculated via Google Maps). These costs are in addition to the hourly rate. Services are provided by appointment and based on availability.

Necessities:

Access to the network equipment
Required login credentials
Access to all necessary spaces
Information about the use and purpose of the network
On-site engineer (if desired)
Other relevant information

Price: €85/hour (prices are excl. VAT)
Book Your Hourly Rate

WiFi Advice

WiFi Advice Based on Floor Plan €150/piece

In addition to the aforementioned services, we also offer project-based support, such as the mapping of Access Points in floor plans. For this service, we charge €150 (excl. VAT) for buildings up to 1000 m². For larger properties, we provide custom solutions; please contact us for this.

WiFi advice can be provided in two ways:

Site survey on location: A thorough analysis of the situation on-site with guarantees on the proposed solutions.
WiFi advice based on a floor plan: Mapping Access Points onto an existing layout, based on our expertise. Note: this advice is an estimate and offers no guarantee.

Necessities:

Site plan of the location with sufficient resolution (PDF or JPEG)
Description of the network and its purpose
Overview of used equipment and locations of existing network points
Other relevant information for planning the network

Price: €150/piece (prices are excl. VAT)

Book your WiFi Advice

Interested in one of these packages, or prefer something custom?

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